AT&T customer service number & support

Wireless, internet & TV. Billing and technical support. We are independent and not affiliated with AT&T.

Official phone number: +1-800-331-0500

Official chat / help: AT&T help centre

Support hours: Wireless 7am–9pm local · Internet/TV 24/7.

Average wait: 8–18 min.

Best time to contact: Weekday mornings.

How to contact AT&T customer service

You can reach AT&T by phone or through its official chat / help centre. Have your account email or phone, any order or reference number, and a short description of the problem ready so support can help you faster.

Common AT&T problems and how to fix them

Wireless billing or payments

Review your bill in the myAT&T app; call 1-800-331-0500 or dial 611 from your AT&T phone for disputes and plan changes.

Account login or password reset

Reset your user ID/password at att.com and set a passcode so account changes can be verified quickly.

Internet or TV setup / troubleshooting

Call 1-800-288-2020 (24/7). Restart the gateway and run Smart Home Manager diagnostics before a technician visit.

Device trade-in or upgrade

Track trade-in credits in myAT&T; keep the return label and shipping confirmation to protect your credit.

Fraud or account security

Report suspicious activity at att.com/fraud; never give your passcode or a one-time code to an inbound caller.

Verified: these details were sourced from AT&T's official website and last verified on 2026-06-05 (official source). Never share your password, full card number or a one-time code — genuine AT&T support will never ask for them.

It's Genie Assist is an independent customer service directory and is not affiliated with, endorsed by, or connected to any brand listed. Phone numbers and links are sourced from each brand's official website and shown with the date we last verified them.