Bank of America customer service number & support
Bank. Accounts, cards, fraud and loan support. We are independent and not affiliated with Bank of America.
Official phone number: +1-800-432-1000
Official chat / help: Bank of America help centre
Support hours: General & card support (ET); lost/stolen card 24/7.
Average wait: 5–12 min.
Best time to contact: Weekday mornings.
How to contact Bank of America customer service
You can reach Bank of America by phone or through its official chat / help centre. Have your account email or phone, any order or reference number, and a short description of the problem ready so support can help you faster.
Common Bank of America problems and how to fix them
Online or mobile banking access
Reset your ID/password at bankofamerica.com or call 1-800-933-6262 (online banking line). Make sure the app is updated and cookies aren't blocking sign-in.
Lost or stolen card
Call 1-800-732-9194 right away to freeze the card and order a replacement; you can also lock it in the app under Manage Card.
Dispute a charge or report fraud
Report unauthorized activity via the Security Center or 1-800-432-1000. File disputes promptly — timelines matter for provisional credit.
Checking, savings or transfer help
Most transfers and Zelle issues resolve in the app; for a hold on a deposit, ask an agent for the release date.
Mortgage or loan assistance
Loan servicing has dedicated lines printed on your statement; have your account number ready before calling.
Verified: these details were sourced from Bank of America's official website and last verified on 2026-06-05 (official source). Never share your password, full card number or a one-time code — genuine Bank of America support will never ask for them.
It's Genie Assist is an independent customer service directory and is not affiliated with, endorsed by, or connected to any brand listed. Phone numbers and links are sourced from each brand's official website and shown with the date we last verified them.