Best Buy customer service number & support

Electronics retailer. Orders, returns and Geek Squad support. We are independent and not affiliated with Best Buy.

Official phone number: +1-888-237-8289

Official chat / help: Best Buy help centre

Support hours: Phone support (CT).

Average wait: 6–12 min.

Best time to contact: Weekday mornings.

How to contact Best Buy customer service

You can reach Best Buy by phone or through its official chat / help centre. Have your account email or phone, any order or reference number, and a short description of the problem ready so support can help you faster.

Common Best Buy problems and how to fix them

Order or delivery issue

Track under Account → Order history. For large appliances, delivery is scheduled by a third-party carrier who texts a window the day before.

Geek Squad support or appointment

Book or reschedule at bestbuy.com/geeksquad. Have your plan number ready; protection plans cover repairs beyond the manufacturer warranty.

Return or exchange

Standard return window is 15 days (longer for My Best Buy members). Bring the card used and the packaging where possible.

Price match request

Best Buy matches select competitors at time of purchase or within the return window; call the number above with the competitor's live listing.

Verified: these details were sourced from Best Buy's official website and last verified on 2026-05-27 (official source). Never share your password, full card number or a one-time code — genuine Best Buy support will never ask for them.

It's Genie Assist is an independent customer service directory and is not affiliated with, endorsed by, or connected to any brand listed. Phone numbers and links are sourced from each brand's official website and shown with the date we last verified them.