Binance.US customer service number & support

Cryptocurrency exchange. Support is chat-first. We are independent and not affiliated with Binance.US.

Official phone number: +1-888-908-7930

Official chat / help: Binance.US help centre

Support hours: Chat-first, 24/7.

Average wait: 5–12 min (chat).

Best time to contact: Off-peak hours (late evening).

How to contact Binance.US customer service

You can reach Binance.US by phone or through its official chat / help centre. Have your account email or phone, any order or reference number, and a short description of the problem ready so support can help you faster.

Common Binance.US problems and how to fix them

Deposit or withdrawal issue

Confirm the network matches on both ends (e.g., don't send ERC-20 to a BEP-20 address). Pending deposits need network confirmations — check the block explorer with your transaction hash.

Identity verification (KYC) failed

Re-submit with an unexpired ID and a matching selfie. Verification unlocks higher limits; without it, withdrawals stay blocked.

Can't access account

Reset your password and, if you lost 2FA, submit the account-recovery form with ID. Support will never ask for your password or seed phrase.

Trade or order error

Check that you have enough available (not locked in open orders) balance and that the pair is active in your state.

Verified: these details were sourced from Binance.US's official website and last verified on 2026-05-31 (official source). Never share your password, full card number or a one-time code — genuine Binance.US support will never ask for them.

It's Genie Assist is an independent customer service directory and is not affiliated with, endorsed by, or connected to any brand listed. Phone numbers and links are sourced from each brand's official website and shown with the date we last verified them.