Coinbase customer service number & support
Cryptocurrency exchange. Account and security support. We are independent and not affiliated with Coinbase.
Official phone number: +1-888-908-7930
Official chat / help: Coinbase help centre
Support hours: Phone & chat, 24/7.
Average wait: 3–7 min.
Best time to contact: Any time — 24/7 support.
How to contact Coinbase customer service
You can reach Coinbase by phone or through its official chat / help centre. Have your account email or phone, any order or reference number, and a short description of the problem ready so support can help you faster.
Common Coinbase problems and how to fix them
Account locked or can't sign in
Reset your password at coinbase.com and complete the identity check they email you. If you're truly locked out, call the number above from your registered phone.
Two-factor (2FA) reset
Use the 'I need to reset my 2FA' flow; you'll verify with a photo ID and a video selfie. Never give a 2FA code to anyone who calls you claiming to be Coinbase.
Withdrawal or transfer delayed
New payment methods and large sends have a security hold (often 24–72 hrs). Check Activity for the release time before contacting support.
Suspicious activity on account
Immediately disable your API keys, change your password, and enable a security lock from the app. Then call to report — Coinbase will freeze pending transfers.
Identity verification stuck
Retry with good lighting and an unexpired government ID. If it keeps failing, submit a support ticket with a clear photo of the full document.
Verified: these details were sourced from Coinbase's official website and last verified on 2026-06-04 (official source). Never share your password, full card number or a one-time code — genuine Coinbase support will never ask for them.
It's Genie Assist is an independent customer service directory and is not affiliated with, endorsed by, or connected to any brand listed. Phone numbers and links are sourced from each brand's official website and shown with the date we last verified them.