Crypto.com customer service number & support

Crypto exchange and card. In-app chat support. We are independent and not affiliated with Crypto.com.

Official phone number: +1-303-566-4569

Official chat / help: Crypto.com help centre

Support hours: In-app chat, 24/7.

Average wait: 6–14 min (chat).

Best time to contact: Use in-app chat.

How to contact Crypto.com customer service

You can reach Crypto.com by phone or through its official chat / help centre. Have your account email or phone, any order or reference number, and a short description of the problem ready so support can help you faster.

Common Crypto.com problems and how to fix them

Visa card or rewards issue

Check the card status in the app under Card; rewards (CRO cashback) post after the transaction settles, usually within a few days.

Withdrawal not arriving

Crypto sends need network confirmations; fiat withdrawals depend on your bank. Verify the destination and that you passed the 24-hour new-address lock.

Can't access account

Reset your passcode in-app; if your device is lost, use account recovery with ID. Support contacts you inside the app, never by cold call.

Identity verification pending

Re-submit a clear, unexpired ID. Higher tiers raise your daily limits and unlock the card and Earn features.

Verified: these details were sourced from Crypto.com's official website and last verified on 2026-05-24 (official source). Never share your password, full card number or a one-time code — genuine Crypto.com support will never ask for them.

It's Genie Assist is an independent customer service directory and is not affiliated with, endorsed by, or connected to any brand listed. Phone numbers and links are sourced from each brand's official website and shown with the date we last verified them.