Instagram customer service number & support
Social platform. Support is online help center only — no phone line. We are independent and not affiliated with Instagram.
Instagram does not publish a public phone line — use the official chat / help centre.
Official chat / help: Instagram help centre
Support hours: No phone support — online help only, 24/7.
Average wait: Online form only.
Best time to contact: Submit a report any time.
How to contact Instagram customer service
You can reach Instagram through its official chat / help centre. Have your account email or phone, any order or reference number, and a short description of the problem ready so support can help you faster.
Common Instagram problems and how to fix them
Hacked account recovery
Go to instagram.com/hacked and follow the flow; Instagram can send a login link or a video-selfie verification. There is NO phone support — ignore any 'Instagram' phone number that calls you.
Can't log in / forgot password
Tap 'Forgot password' and reset via email or SMS. If the hacker changed your email, use the 'need more help' option to verify with a selfie video.
Disabled account appeal
Submit the appeal form linked in the disable notice. Include the exact email/phone on the account; appeals can take several days.
Report impersonation
Use help.instagram.com to report an account pretending to be you; provide a photo of your ID to prove identity.
Two-factor login issues
Use a backup code saved when you set up 2FA, or the 'try another way' option to receive a code on a trusted device.
Verified: these details were sourced from Instagram's official website and last verified on 2026-06-01 (official source). Never share your password, full card number or a one-time code — genuine Instagram support will never ask for them.
It's Genie Assist is an independent customer service directory and is not affiliated with, endorsed by, or connected to any brand listed. Phone numbers and links are sourced from each brand's official website and shown with the date we last verified them.