Kraken customer service number & support

Cryptocurrency exchange. Account and funding support. We are independent and not affiliated with Kraken.

Official phone number: +1-844-544-3577

Official chat / help: Kraken help centre

Support hours: Phone & chat, 24/7.

Average wait: 2–6 min.

Best time to contact: Any time — 24/7 support.

How to contact Kraken customer service

You can reach Kraken by phone or through its official chat / help centre. Have your account email or phone, any order or reference number, and a short description of the problem ready so support can help you faster.

Common Kraken problems and how to fix them

Login or 2FA problem

Reset your password from the login page; if your 2FA device is lost, open a ticket to remove it after ID verification. Keep your recovery keys offline.

Funding or withdrawal held

New accounts and new withdrawal addresses face a short security lock. Confirm the address is on your allow-list under Security → Global Settings Lock.

Verification level too low

Complete 'Intermediate' verification to enable most deposits and withdrawals; upload a clear ID and proof of address if requested.

Security hold on account

If you triggered the Global Settings Lock or Master Key, changes are frozen for the timer you set — wait it out or contact support to confirm it's you.

Verified: these details were sourced from Kraken's official website and last verified on 2026-05-25 (official source). Never share your password, full card number or a one-time code — genuine Kraken support will never ask for them.

It's Genie Assist is an independent customer service directory and is not affiliated with, endorsed by, or connected to any brand listed. Phone numbers and links are sourced from each brand's official website and shown with the date we last verified them.