Microsoft customer service number & support

Software & devices. Windows, 365, Xbox and account support. We are independent and not affiliated with Microsoft.

Official phone number: +1-800-642-7676

Official chat / help: Microsoft help centre

Support hours: Phone & chat (PT).

Average wait: 6–15 min.

Best time to contact: Weekday mornings (PT).

How to contact Microsoft customer service

You can reach Microsoft by phone or through its official chat / help centre. Have your account email or phone, any order or reference number, and a short description of the problem ready so support can help you faster.

Common Microsoft problems and how to fix them

Windows install or troubleshooting

Run Windows Update and the built-in troubleshooter (Settings → System → Troubleshoot); note any error code before contacting support.

Microsoft 365 subscription or billing

Manage or cancel at account.microsoft.com → Services & subscriptions; refunds for recent charges are requested there.

Xbox or gaming support

Xbox has its own help at support.xbox.com; sign in with the same Microsoft account for account issues.

Account or password recovery

Use account.live.com/acsr when normal reset fails; add a backup email/phone to avoid the long recovery form next time.

Outlook, Teams or Office apps

Repair Office from Settings → Apps and confirm your subscription is active; many issues clear after signing out and back in.

Verified: these details were sourced from Microsoft's official website and last verified on 2026-06-05 (official source). Never share your password, full card number or a one-time code — genuine Microsoft support will never ask for them.

It's Genie Assist is an independent customer service directory and is not affiliated with, endorsed by, or connected to any brand listed. Phone numbers and links are sourced from each brand's official website and shown with the date we last verified them.