Netflix customer service number & support

Streaming video service. Account, billing and playback support. We are independent and not affiliated with Netflix.

Official phone number: +1-844-505-2993

Official chat / help: Netflix help centre

Support hours: Phone & chat, 24/7.

Average wait: 3–6 min.

Best time to contact: Weekday mornings (before 10am local).

How to contact Netflix customer service

You can reach Netflix by phone or through its official chat / help centre. Have your account email or phone, any order or reference number, and a short description of the problem ready so support can help you faster.

Common Netflix problems and how to fix them

Can't sign in or forgot password

Go to netflix.com/loginhelp and choose 'Forgot Password' to reset by email or text. If the email doesn't arrive, check spam and confirm the address on the account.

Unexpected or duplicate charge

Open Account → Membership & Billing to see your charge history. Duplicate charges are usually a second account on the same card; call the number above to have it merged or refunded.

Playback error or won't stream

Restart the device and router, then reload. Note the on-screen error code and look it up at help.netflix.com — most clear after signing out and reinstalling the app.

Cancel or change your plan

Account → Cancel Membership. You keep access until the current billing period ends and there's no cancellation fee. Change plans under 'Change plan'.

Household / device limit warning

Set your primary location under Account → Manage Household. A device away from home may need a 4-digit verification code sent to the account email.

Verified: these details were sourced from Netflix's official website and last verified on 2026-06-01 (official source). Never share your password, full card number or a one-time code — genuine Netflix support will never ask for them.

It's Genie Assist is an independent customer service directory and is not affiliated with, endorsed by, or connected to any brand listed. Phone numbers and links are sourced from each brand's official website and shown with the date we last verified them.