Snapchat customer service number & support

Social platform. Support via online requests only — no phone line. We are independent and not affiliated with Snapchat.

Snapchat does not publish a public phone line — use the official chat / help centre.

Official chat / help: Snapchat help centre

Support hours: Online support only, 24/7.

Average wait: Online form only.

Best time to contact: Submit a request any time.

How to contact Snapchat customer service

You can reach Snapchat through its official chat / help centre. Have your account email or phone, any order or reference number, and a short description of the problem ready so support can help you faster.

Common Snapchat problems and how to fix them

Locked account

Temporary locks (often from third-party apps) clear in 24 hours; use accounts.snapchat.com to unlock once. Remove any unofficial Snapchat apps first.

Hacked account

Reset your password at accounts.snapchat.com and enable two-factor. If you can't get in, submit the 'my account was compromised' form.

Can't log in

Verify via SMS or email; if you no longer have the number, use the support request form to update it after identity checks.

Report abuse or impersonation

Press and hold on the offending Snap or profile to report, or use the online form for a fake account of you.

Verified: these details were sourced from Snapchat's official website and last verified on 2026-05-22 (official source). Never share your password, full card number or a one-time code — genuine Snapchat support will never ask for them.

It's Genie Assist is an independent customer service directory and is not affiliated with, endorsed by, or connected to any brand listed. Phone numbers and links are sourced from each brand's official website and shown with the date we last verified them.