Temu customer service number & support

Online marketplace. Support is in-app/online only — no phone line. We are independent and not affiliated with Temu.

Temu does not publish a public phone line — use the official chat / help centre.

Official chat / help: Temu help centre

Support hours: No official phone line — in-app & online chat, 24/7.

Average wait: In-app chat only.

Best time to contact: Use in-app support any time.

How to contact Temu customer service

You can reach Temu through its official chat / help centre. Have your account email or phone, any order or reference number, and a short description of the problem ready so support can help you faster.

Common Temu problems and how to fix them

Order status or tracking

Track under Your Orders in the app. Temu has no official phone line — ignore any 'Temu support number'; use in-app chat only.

Return, refund or cancellation

Start under Orders → Return/Refund within the return window; many items offer free returns to your original payment.

Payment or billing issue

Check the charge under Orders; for an unrecognized charge, dispute in-app and with your bank.

Coupons, credits or promotions

Credits and coupons apply at checkout; expired or missing credits can be raised with in-app support.

Delivery delayed or item missing

Temu offers delivery guarantees — request credit or a refund via the order if it arrives late or incomplete.

Verified: these details were sourced from Temu's official website and last verified on 2026-06-05 (official source). Never share your password, full card number or a one-time code — genuine Temu support will never ask for them.

It's Genie Assist is an independent customer service directory and is not affiliated with, endorsed by, or connected to any brand listed. Phone numbers and links are sourced from each brand's official website and shown with the date we last verified them.