Uber customer service number & support

Rides and delivery. Trip, refund and account support. We are independent and not affiliated with Uber.

Official phone number: +1-800-593-7069

Official chat / help: Uber help centre

Support hours: Phone & in-app, 24/7.

Average wait: 2–6 min.

Best time to contact: Any time — 24/7 support.

How to contact Uber customer service

You can reach Uber by phone or through its official chat / help centre. Have your account email or phone, any order or reference number, and a short description of the problem ready so support can help you faster.

Common Uber problems and how to fix them

Wrong charge or need a refund

Open the trip in Activity → Help and pick the fare issue; cleaning fees, cancellation fees, and wrong routes can be reviewed and often refunded.

Lost an item

Go to Activity → the trip → 'Find lost item' to call the driver directly. If unreachable, submit the lost-item report.

Can't access account

Reset via the app using your phone or email. For a hacked account, contact support in-app and remove any unknown payment methods.

Trip or driver issue

Report safety or conduct issues under Help → the trip; serious safety concerns route to Uber's 24/7 safety line.

Refund for a canceled ride

Cancellation fees apply after the free-cancel window; if the driver was far off-route or never moved, dispute it via trip Help.

Verified: these details were sourced from Uber's official website and last verified on 2026-06-01 (official source). Never share your password, full card number or a one-time code — genuine Uber support will never ask for them.

It's Genie Assist is an independent customer service directory and is not affiliated with, endorsed by, or connected to any brand listed. Phone numbers and links are sourced from each brand's official website and shown with the date we last verified them.