Walmart customer service number & support

Retail store and marketplace. Orders and pickup support. We are independent and not affiliated with Walmart.

Official phone number: +1-800-925-6278

Official chat / help: Walmart help centre

Support hours: Phone support (ET).

Average wait: 5–10 min.

Best time to contact: Tuesday–Thursday mornings.

How to contact Walmart customer service

You can reach Walmart by phone or through its official chat / help centre. Have your account email or phone, any order or reference number, and a short description of the problem ready so support can help you faster.

Common Walmart problems and how to fix them

Order or pickup problem

Track under Account → Purchase history. For pickup, check you're at the correct store and have the barcode from the app ready at the pickup sign.

Return or refund

Start a return in Purchase history; most items can be returned in store or by mail within 90 days. Refunds go back to the original payment method.

Walmart+ membership

Manage or cancel under Account → Walmart+. A free-trial charge can be refunded if you cancel within the trial window.

Payment declined

Confirm billing ZIP matches your card and that the bank isn't blocking the charge. Try a different card or checkout as guest to isolate the issue.

Verified: these details were sourced from Walmart's official website and last verified on 2026-05-30 (official source). Never share your password, full card number or a one-time code — genuine Walmart support will never ask for them.

It's Genie Assist is an independent customer service directory and is not affiliated with, endorsed by, or connected to any brand listed. Phone numbers and links are sourced from each brand's official website and shown with the date we last verified them.